The Hidden Cost of Cancellations In the UK grooming industry, a "no-call, no-show" is more than just a minor annoyance—it’s a direct hit to your bottom line. When a client fails to arrive for a two-hour slot, you aren't just losing that fee; you're paying for the lights, the heating, and your products without any income to show for it. GroomSlot was built by people who understand that your time is a non-renewable resource.
Integrated Professionalism via Stripe & Square We believe that taking deposits shouldn't be a tech headache or a conversation that feels "awkward" with your regulars. By integrating directly with Stripe and Square, GroomSlot makes secure payments a standard part of your professional workflow:
- Customisable Deposit Rules: You decide the level of protection. Charge a a percentage of the total service (e.g., 50%) at the moment of booking.
- The "Card on File" Security: For trusted regulars, you can securely store card details without charging a penny upfront. This gives you the power to apply a "no-show fee" only if they fail to arrive, providing a safety net without the friction of a deposit.
- Automatic Refund Logic: If a client cancels within your allowed window, the system can handle the refund process, keeping your admin to a minimum while maintaining a great relationship with your customers.
Shifting the Culture of Your Salon Implementing deposits isn't just about the money; it's about setting an expectation of mutual respect. When a client puts a small amount down, they are 90% more likely to show up or give you ample notice to fill the slot from your waiting list. GroomSlot acts as your "digital gatekeeper," ensuring you only fill your diary with serious, committed pet parents.
Why you'll love it
Instant Payouts
Integrated with Stripe and Square so your deposits land in your bank account quickly and securely.
Reduced No-Shows
Industry data shows salons using deposits see a 70% drop in last-minute cancellations.
Transparent Policies
Show you cancellation terms during booking, protecting you legally and professionally.
Frequently Asked Questions
Won't my regular clients be offended by deposits?
Most groomers find that regulars actually appreciate the professional setup. You can also use our "Card on File" feature for them, which provides protection without requiring an upfront payment every time.
Is it secure for my customers?
Absolutely. GroomSlot never "sees" or "stores" full card numbers. All payments are handled by Stripe or Square, the same gold-standard providers used by millions of UK businesses.
What happens if I have to cancel the appointment?
You can easily refund the deposit through your Stripe or Square dashboard with a single click.